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Overview

MenaTracks ® is an ITIL 2011 certified service desk management system. It is an E-follow up solution that tracks customers & employees issues, incidents, requests, tasks and complaints. MenaTracks ® is designed for small, medium and large companies in different industries such as banks, software houses, manufacturers, governmental and financial institutions, insurance companies, and many others.

MenaTracks® Benefits


  • Automate business processes in multiple areas of the organization.
  • Act as a single Point of Contact, a central log of all incidents.
  • Increase productivity and ensure accountability.
  • Maintain control.
  • Increase customer satisfaction.
  • Increase quality.
  • Clear roadmap for future development.
  • Easy to use and deploy.

MenaTracks® Features

  • ITIL 2011 compliant Service Desk Solution.
  • Multi Language Support.
  • Multi Project Management.
  • SMS/Email Notifications.
  • Integration with Active Directory and Windows Domains.
  • User friendly.
  • Reduce costs for the customer due to its affordable prices.

MenaTracks® Differentiators

  • The First Arabic ITIL Certified Service Desk solution.
    “ITIL 2011 Compliant”
  • Completely Web-based.
    “Accessible”
  • Comprehensive & Collaborative.
    “Be Productive”
  • Support Multi Departments.
    “Not only IT”


MenaTracks® Components


Incident Management
Request Fulfillment Management
Service Level Management


Service catalogue Management
System Archiving
Knowledgebase Management


System Backup
Dashboard
Chat Management


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